What to expect at your first appointment

As clinicians, we understand that health is personal so our first priority is to get to know you, and your needs. Once you have met your dentist, they will review your medical history and will listen to any concerns you may have about your teeth and your oral health. Your dentist will then carefully check for any underlying problems, take X-rays if necessary, and assess the health of your teeth, gums and mouth, including an oral cancer check. After your consultation your dentist will discuss how to help protect your teeth and make the most of your smile. At the end of the consultation you will have a thorough understanding of what is happening in your mouth and how to keep it healthy.

PHONING THE PRACTICE AT PEAK TIMES

Our reception staff receive high volumes of calls between 9-10am from patients with dental emergencies. Wherever possible, we would encourage patients with non-urgent matters or queries to contact us outside these hours.

 

Out of Hours Emergency Service | Tel: 01384 213 735
This service is available to all patients of the practice. FOR EMERGENCIES ONLY. If you are unsure whether your problem is urgent, please call NHS 111 for advice. Charges will apply when applicable.

The Dental Emergency Service is available during the following times:

Weekdays | 7pm – 9pm

Saturdays, Sundays and Bank Holidays | 9am – 12pm

Morgan Dental Plan & Denplan patients

Receipts will be required for MDP and Denplan claims. When away from home, telephone the helpline number on your membership card – preferably during surgery hours.

New Patients Accepted
Payment for treatment is calculated from our private fee scale  Fee scale 2017 or join our monthly payment plan, we also accept fee paying /charge-exempt adults and children aged 0–18 years. For more information, call 0121 550 1080 or email, morgandental@btconnect.com
Products
We have a wide range of toothbrushes, mouthwashes and interdental cleaning devices for sale – All at a competitive price – so stock up on your next visit or please feel free to call in.
Complaints

Making a complaint about NHS Services provided.

Following publication of the “Culture Change in the NHS” report published in February 2015, there is a new clear and transparent process to make a complaint about your dental treatment (within NHS regulations). Please read the leaflet (link below – PDF File) for further details.

NHS Complaints Guidance Leaflet – February 2015

Making a complaint about Private services provided.

The “Dental Complaints Service” mediates complaints abut private dental care. Please read the leaflet below for further information.

DCS Patient Leaflet