What to expect at your first appointment
As clinicians, we understand that health is personal so our first priority is to get to know you, and your needs. Once you have met your dentist, they will review your medical history and will listen to any concerns you may have about your teeth and your oral health. Your dentist will then carefully check for any underlying problems, take X-rays if necessary, and assess the health of your teeth, gums and mouth, including an oral cancer check. After your consultation your dentist will discuss how to help protect your teeth and make the most of your smile. At the end of the consultation you will have a thorough understanding of what is happening in your mouth and how to keep it healthy.
PHONING THE PRACTICE AT PEAK TIMES
Our reception staff receive high volumes of calls between 9-10am from patients with dental emergencies. Wherever possible, we would encourage patients with non-urgent matters or queries to contact us outside these hours.
Out of Hours Emergency Service | Tel: 01384 213 735
The Dental Emergency Service is available during the following times:
Weekdays | 7pm – 9pm
Saturdays, Sundays and Bank Holidays | 9am – 12pm
Morgan Dental Plan & Denplan patients
Receipts will be required for MDP and Denplan claims. When away from home, telephone the helpline number on your membership card – preferably during surgery hours.
New Patients Accepted
Making a complaint about NHS Services provided.
Following publication of the “Culture Change in the NHS” report published in February 2015, there is a new clear and transparent process to make a complaint about your dental treatment (within NHS regulations). Please read the leaflet (link below – PDF File) for further details.
Making a complaint about Private services provided.
The “Dental Complaints Service” mediates complaints abut private dental care. Please read the leaflet below for further information.